Service tickets
Open, work and close service requests. 4 tools; each one below with what it does and the guardrail on it.
| Tool | What it does | Guardrail |
|---|---|---|
| create_service_ticket | Open a service ticket. | Duplicate check before create: it searches first and stops if the record already exists. Read-back verification: after the write, the connector reads the record back and reports what actually landed. |
| update_service_ticket | Change a service ticket. | Per-user attribution: the change is made with the asking person's own AgencyZoom login. Read-back verification: after the write, the connector reads the record back and reports what actually landed. |
| complete_service_ticket | Close a service ticket. | Per-user attribution: the change is made with the asking person's own AgencyZoom login. Read-back verification: after the write, the connector reads the record back and reports what actually landed. |
| search_service_tickets | Find service tickets by status, owner, category or age. | Read only. Nothing in AgencyZoom changes. |
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